Privacy Statement

Volkswagen Ghana Privacy Statement

Volkswagen Ghana Limited (“VWGHANA/ we”/”us”) is committed to protecting and respecting any personal data of our customers, prospective customers, suppliers, contractors, business partners, visitors, employees and other individuals whose personal data we process. This Privacy statement outlines how we collect, use, disclose, store, transfer and process personal data in accordance with the Data Protection Act, 2012 (Act8443) of Ghana and other applicable laws. This Privacy statement applies to personal data provided to VWGHANA, its agents, partners, holding company and affiliates.

The information below describes processing of personal data which we obtain through a variety of different interactions or channels, including but not limited to, when you visit our websites, social media pages, Dealer Partners or contact our customer services centre(s).

For purposes of the Data Protection Act, 2012 (Act 843), Volkswagen Ghana Limited is the Data Controller, meaning that we determine the purposes and means of processing personal data. We may work with other independent, organisations in connection with some of the processing activities described in this statement, such as social media platforms, authorised Dealer Partners and our group companies. By engaging with VWGHANA, visiting our premises, using our websites, applications, products or services, communicating with us, participating in promotions, requesting information, or otherwise providing us with personal data, you acknowledge the processing activities described in this Privacy Statement.

You will always have the option not to receive marketing communications from us. We will never send you unsolicited spam email or communications or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with our authorised Dealer Partners, Banking and Financial Services institutions and selected partners who help us to provide you with the information, products and services that you request from us.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us.

_{We collect information about you and your vehicle when you engage with our website, applications or authorised Dealer Partner network. We only collect information, which is necessary, relevant and adequate for the purpose you are providing it for.}

VWGHANA may collect and process the following categories of personal data:
Name (including title);
Address;
Phone number;
Date of birth;
Email address;
Vehicle information (including registration number, VIN, service reminders, mileage and warranty, service and maintenance repair information);
The date and time you used our services;
The pages you visited on our website and how long you visited us for;
Your IP address;
Your GPS location (where you have permitted access to this);
The Internet browser and devices you are using;
Cookie, Pixels or Beacon information (for more information please see our Cookie Policy );
The website address from which you accessed our website;
Dealer interaction records
Finance-related information where financing products are requested or administered;
Voice recordings of calls you make to our customer service centre;
“Web chat” records;
Any information within correspondence you send to us including in any competition entries you submit;
Your social media name and identification number, any information you post on our social media pages, posts in which you include a hashtag or mention relating to us and information regarding your activities on our social media pages generally (for example, the time and date of your posts and your likes;
Survey responses;
Where you sign up to single login, connected vehicle and other services provided by Volkswagen Group (VWAG) we may receive information about your account, profile or vehicle, including usage information; and
Any personal information that we obtain from you directly is provided to us on a voluntary basis. However, if you do not give this information to us, you may be unable to receive certain services from us or our partners or communicate with us effectively.
VWGHANA will only process data that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited spam email or communications or share your personal information with anyone else who might.

Where special personal data is processed, including information relating to children, health information, biometric information or other sensitive personal data, such processing will only occur where permitted under Act 843 and appropriate safeguards are implemented.
Volkswagen Ghana Limited will process personal data only where lawful grounds exist under the Data Protection Act, 2012 (Act 843).
VWGHANA may under processing on the following basis:
Consent:
Where you have provided your consent, we may use and process your information:
To contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (Marketing communications);
To use algorithms, mathematical and statistical methods to create information and offers customized for you based on your information, including by making predictions about your behaviour.
You can withdraw your consent at any time by contacting us on the details here or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We also process personal data we obtain from optional cookies that we set on this website based on your consent. For more information, please review our Cookie Policy.
Contractual Necessity:
We may use and process your personal information where this is necessary to perform a contractual obligation with you and to fulfil and complete your orders, purchases and other transactions entered into with us (or one of our authorised Dealer Partners or selected partners).
Legitimate Business Interests:
We may use and process your personal data as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Authorised or Required by Law or Performance of Statutory Duty
Processing necessary for us to support customers with sales and other enquiries, may include, but is not limited to:
Customer Service Management: To respond to correspondence you send to us and fulfil the requests you make to us (for example: test drives, service requests, brochure requests or information about specific vehicles);
Product Quality Improvement: To provide vehicle support and services (for example warranty services and necessary interval services);
Information Security: To provide service, maintenance and warranty information and reminders, unless you object;
Protection of Vital Interests: Processing may occur where it may be necessary for us to protect the data subject and other related individuals (for example safety recalls and customer notifications).
Legal Obligation: We may process your personal data to comply with our legal or regulatory requirements (for example to assist, or respond to a request for information from, an authorised authority, regulatory body or court, or to respond to a court order). These requirements include processing to remember your cookie consent preferences for optional cookies used by our website. Please see our Cookie Policy for further information.
International Transfer of Personal Data :
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the Republic of Ghana. In those instances, we will take reasonable measures to ensure that appropriate safeguards are in place for that transfer and that the requirements of the Data Protection Act, 2012 (Act 843) are applied.
Social Media Platforms:
We use a number of different social media platforms to communicate with you and to promote products and services. We process your personal information using these platforms in a variety of ways, as follows:
Pages:
We use your personal data when you post content or otherwise interact with us on our official pages on Facebook (Meta) , Instagram, LinkedIn, Twitter (X) , Snapchat, TikTok and other social media platforms. We also use the Page Insights service for Facebook (Meta), Instagram and LinkedIn to view statistical information and reports regarding your interactions with the pages we administer on those platforms and their content. Where those interactions are recorded and form part of the information we access through these Page Insights services, the relevant platform and we are joint controllers of the processing necessary to provide that service to us.
Cookies:
We may make use of various social media platforms to further engage with you from time to time. We use cookies and similar technologies in our websites and applications to collect and send information to Facebook and LinkedIn about actions you take on our website and applications. You can find out more about these technologies by visiting our Cookie Policy.
Retention personal data:
Personal data will not be retained for longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law, regulatory obligations, legal proceedings, warranty requirements, or legitimate business needs.
At the end of the applicable retention period, personal data will be securely deleted, anonymised or destroyed.
Where you have consented to receive marketing, regardless of whether or not we have a relationship with you, we will retain information we need to market to you until such time as you opt out or unsubscribe from receiving marketing information.
Right of Data Subjects :
As provided under the Data Protection Act, 2012 (Act 84),you have the right to access the personal data we hold about you and make corrections if necessary and the right to request deletion of the personal data. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.
Contact details of the Data Protection Supervisor (VWGHANA)
Email: sales_volkswagenghana.vwsa.r.uit@vwsa.co.za
Telephone: +233 (0) 25 795 6688
Complaints
Any concerns regarding the processing of personal data should first be directed to VWGHANA
If a matter cannot be resolved, a complaint may be lodged with:
Data Protection Commission (Ghana)
Data Protection Commission
Accra Digital Centre
Accra, Ghana
Website: www.dataprotection.org.gh
Email: info@dataprotection.org.gh

Privacy Statement

Volkswagen Ghana Privacy Statement

We collect information about you and your vehicle when you engage with our website, applications or authorised Dealer Partner network. We only collect information, which is necessary, relevant and adequate for the purpose you are providing it for.

VWGHANA may collect and process the following categories of personal data:

VWGHANA may under processing on the following basis:

International Transfer of Personal Data :

_{We collect information about you and your vehicle when you engage with our website, applications or authorised Dealer Partner network. We only collect information, which is necessary, relevant and adequate for the purpose you are providing it for.}